Question 1

Does Viki Furniture deliver pan-India?

Accepted Answer

Yes, Viki Furniture delivers across India. We use trusted courier partners including Safexpress, Bluedart, and Delhivery. Free shipping is available on orders above ₹10,000.

Question 2

What payment methods does Viki Furniture accept?

Accepted Answer

We accept all major payment methods via Razorpay — credit cards, debit cards, UPI, net banking, and EMI. We also offer Cash on Delivery (COD) with a 30% advance payment at checkout and the remaining 70% paid on delivery.

Question 3

How do I track my Viki Furniture order?

Accepted Answer

Once your order is dispatched, you will receive an email and WhatsApp notification with the courier name and AWB tracking number. You can also track your order at vikifurniture.com/orders/track using your order ID.

Question 4

What materials does Viki Furniture use?

Accepted Answer

Viki Furniture uses high-quality engineered particle board (18mm and 25mm) with premium laminate finish. Our particle board is ISI-rated, termite-treated, and moisture-resistant. Engineered particle board offers excellent dimensional stability and is 20-40% more affordable than solid wood while providing equivalent strength for most home use cases.

Question 5

Does Viki Furniture come assembled?

Accepted Answer

No. Viki Furniture is ready-to-assemble (RTA) — products ship flat-packed to your doorstep. You assemble at home using included hardware and step-by-step instructions. Most products assemble in 30-60 minutes. Assembly video links are provided via QR code in the box.

Question 6

How long does it take to receive my order?

Accepted Answer

Dispatch in 3-7 working days and shipping transit of 3-7 days — total 7-14 working days for most locations in India. Exact estimates are shown on product pages after entering your pincode.

Question 7

What is Viki Furniture's return policy?

Accepted Answer

Viki Furniture offers a 7-day return window from the date of delivery. The product must be in its original unopened packaging — once the box is opened or the furniture is assembled, it is not eligible for return. To initiate a return, log into your account and submit a return request, or contact hello@vikifurniture.com.

Question 8

What are Viki Furniture's business hours?

Accepted Answer

Viki Furniture operates Monday through Saturday, 9:00 AM to 6:00 PM IST. We are closed on Sundays and public holidays. You can reach us at hello@vikifurniture.com or via WhatsApp during business hours.

Question 9

Does Viki Furniture offer a warranty?

Accepted Answer

Yes, all Viki Furniture products come with a 1-year manufacturer warranty covering defects in materials and workmanship. This does not cover user-induced damage, misuse, or normal wear and tear. Contact hello@vikifurniture.com for warranty claims.

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