Returns, Exchanges
& Warranty
We stand behind everything we build. Here's what's covered and how to get help.
Warranty Coverage
Structural Warranty
2 years on frame, joints, and hardware
Surface Warranty
1 year on laminate, veneer, and finish
Hardware Warranty
1 year on hinges, drawer slides, and handles
Contract Orders
1 year structural / 6 months surface
Returns & Exchanges
Return Window
7 days from delivery date
Custom / Made-to-Order
Non-returnable unless manufacturing defect
Condition Required
Unused, in original packaging
Refund Timeline
7–10 business days after inspection
How to Raise a Request
Step 1
Email hello@vikifurniture.com with your Order ID and photos
Step 2
Our team reviews within 48 hours and confirms eligibility
Step 3
We arrange pickup or replacement dispatch
Step 4
Refund/replacement confirmed via email
What's Covered
Manufacturing defects in material or structure
Damage caused during our delivery process
Incorrect item shipped
Missing hardware or components
What's Not Covered
Normal wear and tear
Damage caused by misuse or negligence
Water / fire / pest damage
Alterations made post-delivery
Custom/personalised items (unless defective)
Need to return something?
Submit a return request with your order ID and we'll handle the rest. Or email us directly.