Legal
Privacy Policy
Last updated: March 2025
Viki Furniture ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights over it.
1. Information We Collect
- When you place an order, we collect your name, email address, phone number, and delivery address.
- We collect payment information (processed securely through Razorpay — we never store your card details).
- We collect usage data such as pages visited and products viewed to improve your shopping experience.
- If you create an account, we store your login credentials securely via Clerk authentication.
2. How We Use Your Information
- To process and fulfil your orders, and send you order confirmation and shipping updates.
- To respond to your enquiries and provide customer support.
- To send you promotional emails and offers — only if you have opted in.
- To improve our website, product range, and service quality.
- To comply with legal obligations, including GST invoice generation.
3. Sharing Your Information
- We share your delivery address and phone number with our courier partners solely to fulfil your order.
- We use Razorpay for payment processing. Your payment data is governed by Razorpay's privacy policy.
- We do not sell, rent, or trade your personal information to any third party for marketing purposes.
- We may disclose information if required by law or to protect our legal rights.
4. Cookies
- We use cookies to maintain your session, remember your cart, and understand how you use our website.
- You can disable cookies in your browser settings, but some features (like your cart) may not work correctly.
- We use Google Analytics to understand site traffic. This data is anonymised and aggregated.
5. Data Security
- All data is transmitted over HTTPS (SSL encryption).
- We store your data on secure servers with restricted access.
- Passwords are never stored in plain text.
- Despite our best efforts, no internet transmission is 100% secure. Please contact us immediately if you suspect unauthorised access to your account.
6. Your Rights
- You may request access to the personal data we hold about you at any time.
- You may request correction of inaccurate data.
- You may request deletion of your account and associated data, subject to any legal retention requirements.
- You may opt out of marketing communications at any time via the unsubscribe link in any email.
- To exercise any of these rights, email us at hello@vikifurniture.com.
7. Data Retention
- We retain order data for 7 years as required by Indian GST and accounting regulations.
- Account data is retained until you request deletion.
- Marketing preferences are retained until you unsubscribe.
8. Changes to This Policy
- We may update this policy from time to time. The updated version will be posted on this page with a revised date.
- Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact
- For any privacy-related questions or requests, contact us at:
- Email: hello@vikifurniture.com
- Viki Furniture, No.89, MH Road, Vadakarai, Redhills, Chennai - 600052, Tamil Nadu, India