Question 1

Does Viki Furniture deliver pan-India?

Accepted Answer

Yes, Viki Furniture delivers across India. We use trusted courier partners including Safexpress, Bluedart, and Delhivery. Free shipping is available on orders above ₹10,000.

Question 2

What payment methods does Viki Furniture accept?

Accepted Answer

We accept all major payment methods via Razorpay — credit cards, debit cards, UPI, net banking, and EMI. We also offer Cash on Delivery (COD) with a 30% advance payment at checkout and the remaining 70% paid on delivery.

Question 3

How do I track my Viki Furniture order?

Accepted Answer

Once your order is dispatched, you will receive an email and WhatsApp notification with the courier name and AWB tracking number. You can also track your order at vikifurniture.com/orders/track using your order ID.

Question 4

What materials does Viki Furniture use?

Accepted Answer

Viki Furniture uses high-quality MDF (18mm), Particle Board, and Plywood for furniture carcasses, finished with premium laminates and natural wood veneer. All furniture is CNC-manufactured for precision and durability.

Question 5

How long does it take to receive my order?

Accepted Answer

Standard lead time is 12 to 15 working days for manufacturing, followed by shipping transit of 3 to 7 days depending on your location. Our production team will contact you within 24 hours of order placement to confirm details.

Question 6

Can I customise furniture dimensions or finish?

Accepted Answer

Yes, many of our products support custom dimensions and finish options. Select your preferences on the product page. For bespoke requirements, contact us at hello@vikifurniture.com.

Question 7

Does Viki Furniture offer a warranty?

Accepted Answer

Yes, all Viki Furniture products come with a manufacturer warranty against defects in materials and workmanship. Contact hello@vikifurniture.com for warranty claims.

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